Terms and Conditions

Module: The Brand & The User

Welcome to Qirevalonx. By accessing our website, you agree to follow the rules outlined in this document. These terms exist to ensure a transparent relationship between our brand and our visitors.

Qirevalonx provides decorative items and informative blogs for your personal enjoyment. Users must be of legal age to enter into agreements or have permission from a guardian. You agree to use this site only for lawful purposes and in a way that does not infringe the rights of others.

We reserve the right to update our content or site features at any time to improve the visitor experience. All content, including text and images, belongs to Qirevalonx and is protected by intellectual property laws. Unauthorized use of our materials is strictly prohibited.

Module: Logistics and Operations

Our logistics process is designed to be straightforward. We operate exclusively within the Hong Kong region. Once you place an order, our team requires 1 business day for cautious packaging and preparing the shipment.

Following this, the product transit phase takes between 1 and 3 business days . Therefore, the total delivery timeline is 2 to 4 business days from the moment of purchase. We currently utilize a Cash on Delivery (COD) system for all transactions. This means you provide the full payment at your doorstep when the item arrives. There are no hidden charges or shipping costs added to your total; the price you see on the screen is the final amount you pay.

Regarding order cancellation, you can cancel your request as long as the product remains at our facility. Once the item is dispatched and handed over to the logistics team, the delivery must be completed.

We encourage users to be certain of their selections before finalizing an order to ensure a smooth logistics cycle. Because we focus on a specific local area, we can maintain these timelines effectively and ensure our items reach you in excellent condition.

Module: Returns and Replacements

We provide a 30-day return policy that begins the day your package is delivered. This policy is specifically designed for situations where a customer receives a damaged or incorrect product. If this happens, please email us at decor@qirevalonx.com . We will then arrange a pickup from your location at no cost to you.

We take full responsibility for the logistics of returning a faulty item. Once the item reaches our warehouse, we spend 24 hours performing an inspection to confirm the condition of the product.

After the inspection is complete, we will either arrange for a replacement item to be sent to you or, if the item is unavailable or the damage is beyond repair, we will issue a full refund. Since we operate via COD, we do not have your billing data on file. We will contact you via email to request your bank details.

Upon receiving this information, we initiate a bank transfer. It typically takes 5 to 6 business days for the funds to reflect in your account, depending on your banking provider. We do not charge any fees for restocking items.

Please note that we do not accept returns, exchanges, or refund requests due to a change of mind. We ask that you only place an order if you are completely sure about your purchase. This policy ensures that we can keep our operations efficient and continue providing free shipping and pickup services for legitimate issues.

By following these guidelines, we align with fair trade practices and local regulations in Hong Kong, ensuring a balanced agreement for both the shop and the visitor.

Module: Regional Focus and Compliance

Qirevalonx operates only within Hong Kong. All transactions, deliveries, and services are governed by the laws of the Hong Kong Special Administrative Region. By using our site, you submit to the jurisdiction of the local courts for any disputes that may arise.

We ensure that our operations remain compliant with the Control of Exemptions Ordinance and the Sale of Goods Ordinance. Our commitment to transparency helps us meet the high standards required for digital platforms and advertising networks.

We strive to provide clear information so that every person who interacts with our brand understands their rights and obligations.

Module: Support and Communication

Our support team is dedicated to helping you with any queries or concerns regarding our products or these terms. We stay live and available from 9:00 AM to 5:00 PM Hong Kong Time, Monday through Friday.

We do not operate on weekends or public holidays. If you send an email outside of these hours, we will address it as soon as we return to the office. Our goal is to provide helpful and direct responses to every message we receive. We value your feedback and work hard to ensure that your experience with Qirevalonx is positive from start to finish.

For any assistance, please use our official email address. We are happy to help you navigate our site or explain any part of our service process.