Shipping Policy

Territorial Limits

Qirevalonx operates exclusively within the Hong Kong Special Administrative Region. Our logistics network is specifically designed to navigate the unique landscape of Hong Kong, ensuring that our decorative items and blog content reach our local audience with speed and precision.

At this time, we do not offer international shipping or delivery to locations outside of the regional borders. This focus allows us to maintain a high standard of service and adhere strictly to the local regulations that govern domestic trade.

By limiting our service area, we can ensure that every delivery meets the expectations of our community and stays within our established timelines.

Pricing Transparency

We believe that the price you see while browsing our items should be the final price you pay. Qirevalonx is committed to full pricing transparency. We do not add any shipping costs, handling fees, or hidden charges to your order.

All deliveries within our service area are provided without an additional delivery fee. This approach ensures that there are no surprises when the items arrive at your doorstep. We align our practices with the Sale of Goods Ordinance of Hong Kong, which requires that sellers provide clear and accurate information regarding the total cost of a transaction.

By removing shipping fees, we simplify the purchasing process and provide a straightforward experience for every visitor.

Payment on Delivery Protocol

To provide a convenient and secure transaction method, Qirevalonx operates solely on a Cash on Delivery (COD) basis. This means that no payment is required at the time you place your order through our website.

Instead, the full payment is collected by the delivery personnel at the time the package reaches your designated address.

Our protocol for cash handling is designed for simplicity. Please ensure that you have the exact amount ready in Hong Kong Dollars, as our logistics partners may not always carry sufficient change. This method allows you to verify the physical arrival of your order before any funds are exchanged.

We do not collect any digital payment details on our site, which adds an extra layer of privacy for our users. This system is fully compliant with local commercial standards and ensures that every transaction is handled in a professional and direct manner at the point of delivery.

Dispatch Definition and Cancellation

Understanding the timeline of your order is essential for a smooth experience. Our logistics process involves two distinct phases: packaging and transit. Once an order is received, our team requires 1 business day for internal processing and packaging . After this period, the item is dispatched to our logistics partners for transit, which typically takes between 1 and 3 business days .

**The point of dispatch is a critical milestone in our workflow. You may cancel your order at any time while the item is still with our internal team during the initial 1-day processing phase. **

However, once the item has been dispatched and is in the hands of the logistics provider, the order can no longer be cancelled. At this stage, the delivery process must be completed as planned. This definition helps us maintain an efficient delivery cycle and ensures that our transit partners can operate without interruption.

Statutory Compliance and Delivery Standards

Our shipping practices are developed to meet the requirements of the Sale of Goods Ordinance (Chapter 26) and the Supply of Services (Implied Terms) Ordinance (Chapter 457) of Hong Kong . According to these laws, we have a duty to deliver goods that match their description and are of merchantable quality within the agreed timeframe. We strive to meet our 2 to 4 business day delivery window for every order. If a delay occurs due to unforeseen circumstances, we will communicate with you promptly.

We also adhere to the Control of Exemption Clauses Ordinance to ensure that our terms remain fair and reasonable for all consumers. Our commitment to these legal frameworks ensures that your rights are protected throughout the shipping process. If you have any questions regarding your shipment or our logistics framework, our support team is available to assist you from Monday through Friday, 9:00 AM to 5:00 PM HKT via decor@qirevalonx.com . We are happy to provide updates or clarity to ensure your items arrive safely and on time.