Return and Refund Policy

Scope of Application

This Return and Refund Policy apply exclusively to purchases made through the Qirevalonx website within the Hong Kong Special Administrative Region. As our operations are focused solely on this region, we ensure that our practices align with the specific logistics and consumer expectations of the local market.

This document outlines the procedures for returning items and obtaining replacements or billing reversals under specific conditions. By placing an order with us, you acknowledge that you understand and agree to these terms, which are designed to be transparent and fair.

Condition of Goods

To be eligible for a return, the item must be in the same condition that you received it. This means the product should remain unused and, whenever possible, in its original packaging. We specialize in decorative items and blogs, and maintaining the integrity of these goods is essential. If you receive a product that is damaged or does not match what you ordered, you must notify us via email at decor@qirevalonx.com .

We provide a 30-day window for these requests, starting from the day of delivery. Once you contact us, we will arrange a pickup at your doorstep. We take full responsibility for the logistics of this process, meaning there are no shipping costs for the pickup of damaged or incorrect items.

After the item arrives back at our facility, our team conducts an inspection within 24 hours to confirm the status of the goods. We look for manufacturing flaws or transit damage to determine the appropriate next steps.

Billing Details and Refund Process

At Qirevalonx, we believe in straightforward pricing. Therefore, we do not charge any restocking fees for returned items that meet our criteria. This ensures that you are not penalized for receiving a faulty product.

Because we operate on a Cash on Delivery (COD) basis, we do not have access to your banking information at the time of purchase. If an inspection confirms that a replacement is not possible; either because the item is out of stock or the damage is beyond repair; we will initiate a full refund. We will reach out to you via email to request your bank details for a transfer. Once we receive your information and process the transaction, it typically takes 5 to 6 business days for the amount to appear in your account.

**The exact timing depends on your specific banking provider. Please be aware that we do not offer refunds or exchanges for a change of mind. **

We encourage you to review your selections thoroughly before finalizing your order at the doorstep.

Statutory Rights and Local Regulations

Our policies are built to respect and comply with the laws of Hong Kong. We strictly follow the Sale of Goods Ordinance (Chapter 26), which ensures that goods sold must be of merchantable quality and fit for their intended purpose. Additionally, we adhere to the Supply of Services (Implied Terms) Ordinance to ensure our delivery and return services meet professional standards.

These regulations protect your rights as a consumer, and our 30-day policy is designed to uphold these statutory protections. We also ensure that our data handling during the refund process complies with the Personal Data (Privacy) Ordinance (PDPO).

We only request the banking information necessary to complete your refund and do not store this data longer than required. By maintaining these high standards, we provide a reliable environment for you to shop for home decorations.

Our goal is to resolve any issues with efficiency and clarity, ensuring that every visitor feels confident in their interaction with Qirevalonx. For any further assistance, our team is available Monday through Friday, 9:00 AM to 5:00 PM HKT.